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PAYMENT TYPES ACCEPTED
We accept payment via Paypal, major credit cards, company check, or bank transfer. Personal checks are also accepted (customer is accountable for any returned check charges).
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A Paypal account is NOT required, however we do accept payment directly via Paypal if you prefer to pay using your Paypal account.
We are able to take credit card orders online through our website or over the phone using a secure virtual terminal.
For credit card transactions we use a third party secure credit card payment gateway service as the credit card processor. All credit card processing and security measures are handled by our credit card payment gateway service. Our credit card payment gateway service is PCI compliant, which is the highest and most stringent security standard available for online purchases with a credit card. More on PCI compliance here.
No credit card information is ever stored by us. When purchases are made online we store company information such as Company Name, Contact Name, Address, Email Address, and Phone Number. Regarding credit card information we are only aware of the last 4 digits of the credit card, and the status of any transactions.
Our Privacy Policy can be found here.
PAYMENT TERMS
Subscriptions: [hereafter referred to as "Website Plan", "plan", or "subscription"] Once any available Trial period for a subscription based service is over the customer will be prompted to make a plan and duration selection if they wish to continue service (e.g. PREMIUM Website Plan for 12 months).
Payment for the selected duration (1 month, 3 months, 12 months) shall be collected at that time. Upon payment confirmation subscription clients will be given service access with email notification containing account information (username, password, plan selection, duration, and a hyperlink to the Admin Dashboard).
Subscriptions are automatically renewed and customer is charged for a new subscription term at the end of the existing subscription term unless subscription is cancelled by the customer prior to renewal. Renewal billing shall be billed using existing customer payment information. If payment is denied for any reason we will attempt payment again within 3 days. If payment is unable to process then the customer subscription will be terminated. Any customer data will be held on file for 90 days, after which time we reserve the right to discard any customer information, data, or files.
Training and Technical Support are available immediately upon successful subscription.
Projects: Projects are any services other than those directly included within a subscription plan. Projects require 50% deposit up front, 25% payment upon design approval, 25% remainder C.O.D. upon project completion or delivery of final files/product. For long-time clients we are flexible and often waive upfront fees.
DOMAIN NAMES
If we register a domain for you then we will register it for 1 year. Between 30 to 60 days prior to the date the annual renewal is due your account will be charged for 1 year domain renewal. If we are unable to receive payment then we will attempt to get updated payment information from you. If we are still unable to receive payment then your domain will expire and it is possible that someone else may obtain it on the open market.
Our current domain registrar is Namecheap. We have found them to have the best overall service and pricing. Upon request domain names can be transferred to your own account at Namecheap (at no cost) or to another domain registrar (any costs are the responsibility of the customer).
DISCOUNTS
Discounts and Special Offers may not be combined with the exception that discounts realized for pre-payment of subscription plans MAY be combined with other discounts.
DELIVERABLES
Subscriptions: Upon payment confirmation subscription clients will be given full service access with email notification containing account information (username, password, plan selection, duration, and a hyperlink to the Admin Dashboard). Subscription customers will also have immediate access to all services available within their subscription plan such as Training and Technical Support.
Projects: Proofs are delivered to the customer once a deposit is received and proofs become available. Source files for artwork are delivered to the customer once full payment for the project is received. For long-time clients we are flexible regarding source file access prior to full payment. All files are made available via a hyperlink delivered through email to the customer where files can be downloaded.
CHANGE YOUR PLAN AT ANY TIME
You can change (upgrade/downgrade) your paid Website Plan at any time. If you downgrade your plan and you have pre-paid, no credit will be issued.
Any time you initiate or upgrade your plan any new features available with the upgraded plan will become available immediately once payment is confirmed. There are no credits given for partially unused periods before upgrading or initiating a plan.
SUBSCRIPTION CHANGES
Subscription pricing and specifications are subject to change without notice. However, we will make every attempt to contact customers by posting a message within the dashboard and/or via email as notification of any changes.
If a price change is made to a recurring subscription it will not affect any subscriptions that are currently in progress. All subscription terms are captured at the time of purchase and preserved for the life of the subscription.
USE OF PLUGINS, THEMES, AND FEATURES
Various plugins and themes are offered with each plan to extend the functionality available to your website and to the back-end administration. Plugins and themes are made by many different 3rd parties, and are constantly undergoing upgrading and revisions.
Not all website functionality can be used together. Sometimes plugins (or themes) that once worked fine may become unusable or cause a conflict with other plugins due to the ever-changing environment of the WordPress platform, plugin upgrades, themes, other plugins, servers, browsers, operating systems, etc.
Certain plugins or themes can also be found to tax web servers or browsers with processes that cause web pages to load too slowly, or servers to become overloaded.
We will make every attempt to only offer plugins and themes that are practical enough to use in their implementation within this platform without degrading service to other members, and to keep plugins and themes that are offered with each plan up-to-date and tested for compatibility.
Due to the evolving nature of plugins, themes, and the WordPress platform we offer no guarantee that any particular plugin, theme, or feature will remain available or offered for any particular plan, or that any plugin, theme, or feature will continue to work without conflict of other features (typically themes, once installed will not cause problems since they do not upgrade frequently like plugins do so this applies primarily to plugins).
There are thousands of plugins for WordPress. As we discover new or better plugins, or as customers request specific plugins or functionality, we may choose to test and add plugins. In some cases functionality of a new plugin may duplicate or affect existing functionality.
From time-to-time, in order to provide the best overall experience for all of our members, and in some cases to reduce redundancy of functionality, we may deem it necessary to de-activate or even delete/remove certain plugins or features.
We reserve the right to determine at our own discretion which plugins, themes, or features to support at any time. In the event we deem it necessary to remove a plugin, theme, or feature or alter functionality we will try to verify if any customers are affected by the change and then notify them specifically, and then post a general admin message within the dashboard as notification of the change.
We will always make our best effort to avoid, or if the case may be, to overcome any plugin or theme conflicts.
SALES TAX
All products and services are subject to applicable local sales tax (currently 3% as of this posting).
SECURITY
All purchases are transacted using a secure payment gateway. All credit card data is transmitted via a 3rd party payment gateway using their servers and a secure (encrypted) HTTPS protocol according to current SSL standards. When you purchase our services the payment gateway provider sends us a confirmation message with customer details, but does NOT provide us with any payment information. We never receive or collect ANY credit card information.
All customer files and data (other than credit card info) are stored on our web host provider’s servers. Their security policy can be found here.
In addition to security measures implemented by our web host provider, we also incorporate several security patches and other security measures that are continuously updated in order to protect customer data from online hackers. Additional levels of security are available as add-on security plan Services.
SERVICE LEVEL AGREEMENT (SLA)
Due to the evolving nature of plugins, themes, and the WordPress platform we offer no guarantee for website up-time, service suitability for purpose, or site functionality (including backend administration). We will, however make every effort to ensure that websites are functional as expected.
As far as web hosting and email service is concerned we use 3rd party servers, and therefore our client websites are subject to their Service Level Agreements. Currently we use Hostgator for hosting all websites (they boast 99.9% uptime and offer great technical support). Their SLA can be found here.
CANCELLATION
We will retain customer data for at least 6 months from cancellation in the event that the customer decides to re-instate their account with us.
Even though we make periodic backups we are not responsible for loss of data, regardless of the time frame (so we encourage customers to keep their own frequent backups).
Subscriptions: You can cancel your paid plan at any time. No credit will be issued for unused subscription periods.
Projects: If for any reason a client project is cancelled before completing the work as designated within an agreed upon Estimate the Client agrees to pay for all materials and work performed up to the point of cancellation.
NON-PAYMENT
Subscriptions: In the event of customer non-payment of subscription services we will make every effort to contact the customer to see if payment can be continued. There is a grace period of 30 days for an annual subscription, and 15 days grace period for a 3 month subscription. (There is no grace period for a month-to-month subscription.) If payment is in arrears past the grace period we reserve the right to discontinue services (disable the account). For retention of customer data please see the next section (‘Take Your Data With You’).
Projects: In the event of customer non-payment for project work that was performed, we will firstly pursue the process as outlined within our SATISFACTION GUARANTEE. If the issue still cannot be resolved we reserve the right to pursue legal measures or ‘collections’ in order to collect payment.
TAKE YOUR DATA WITH YOU
Members can download a database file backup of their web files from within the Admin Dashboard at any time via a plugin that offers backup functionality (in fact it is recommended to backup your data periodically so that you always have a relatively recent backup). So if you decide to cancel your subscription you can take your data with you (please backup your data to your local computer BEFORE canceling your subscription).
Data that is typically available for download within a zipped WordPress database file includes post and page content, links, and WordPress configuration data (including plugin configuration settings). This file is most useful if you wanted to start another WordPress website and needed to import your data.
Themes and some plugins are not included in the database download performed by WordPress. If any customization was done to your theme we would need to arrange to sell you a license to the theme (including the customizations and the original version) so you have copyright permissions for using the original version along with your customizations after canceling your subscription.
WORDPRESS.ORG
By participating in use of this website or any of our WordPress-based web Services or Website Plans you agree to comply with the WordPress.org GPL license agreement.
PRIVACY
Our Privacy Policy can be found here.
DISCLAIMER
If work and revisions or technical support exceed those which are reasonable for any given project then our current hourly rate will apply. Notice will be given to client and the situation discussed BEFORE any additional charges are incurred.
INDEMNIFICATION
By participating in use of this website or any of our Services or Website Plans you agree to fully indemnify and not hold Mile High Marketing Group, LLC or their subsidiaries or vendors liable for any loss of data, materials, or services or for any adverse affects caused by our services or services offered through our vendors or due to any change in services or functionality offered.
Note: Terms and Conditions subject to change without notice. Any changes posted on this page will be considered official notification.
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